What Data Do We Collect

When you create an account, opt into promotions, or make a deposit, we'll ask for some personal details. That typically includes:

  • Name
  • Email address
  • Date of birth
  • Residential address
  • Phone number
  • Identification documents for verification purposes

We also pick up technical data whenever you visit the site. This kind of information covers things like your IP address, device type, browser, operating system, how you arrived at the site, how long you stayed, which pages you visited, and click-through rates. It's pretty much standard stuff that helps us understand how the site is being used.

Why Do We Collect Data

There are a few different reasons we collect your data, and we want to be upfront about all of them:

  • To actually run our services — that means handling deposits and withdrawals properly
  • To keep you in the loop about promotions, new features, and anything important
  • To personalise your experience on the site
  • To meet our legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements
  • To keep an eye out for suspicious or fraudulent account activity
  • To run internal analysis and make the platform better over time

How Do We Share Data

We do share your data in some situations, but we're careful about who gets it and why. Your information may be passed on to:

  • Third-party service providers that help us operate — payment processors and IT infrastructure partners, for instance
  • Regulatory bodies or law enforcement agencies when the law requires us to
  • Other entities within our corporate group for operational purposes

What we don't do is sell, rent, or trade your personal information. That's not something we'd ever do. Every third-party partner we work with is bound by strict confidentiality agreements.

Data Security

We've put a lot of effort into keeping your data safe. Security really is a top priority here. The measures we've got in place include:

  • Industry-standard SSL encryption across all data transmissions
  • Access controls and password protection for sensitive systems
  • Regular security audits and testing carried out by independent third-party experts
  • Ongoing updates to our security protocols as new threats emerge
Cleopatra Casino — Data Security

Cookies and Tracking

Cleopatra Casino uses cookies and tracking technologies to improve your experience, analyse site traffic, and support our security measures. You can manage your cookie preferences directly through your browser settings. Just be aware that switching cookies off may affect how certain parts of the site function.

Your Rights

You've actually got quite a few rights when it comes to your personal data, and we want you to know what they are:

  • Access: You can ask to see what personal data we hold on you at any time
  • Correction: If something's wrong or out of date, just let us know and we'll sort it out
  • Deletion: In certain circumstances, you can request that we delete your personal data

To exercise any of these rights, reach out to us at [email protected] and we'll get back to you.

Data Retention

We hold onto personal information for as long as we need it to deliver our services, meet our legal obligations, and stay compliant with anti-money laundering regulations. Once it's no longer needed, it doesn't hang around.

Changes to This Policy

We may update this Privacy Policy from time to time — the online space moves quickly, and our policies sometimes need to keep up. Any changes will be posted right here on this page and take effect immediately. It's worth checking back every now and then to stay across any updates.