Deposit Limits
Honestly, one of the simplest ways to stay in control is knowing exactly how much you're spending. You can set your own deposit limits across three timeframes:
- Daily deposit limit
- Weekly deposit limit
- Monthly deposit limit
It's a pretty straightforward way to make sure your spending doesn't creep beyond what you actually planned. You can update these limits anytime through your account settings — no hassle involved.
Time-Outs
Sometimes you just need a breather. If things are feeling a bit overwhelming, you can take a short break from your account. We offer cool-off periods of:
- 24 hours
- 7 days
- 14 days
During your time-out, you won't be able to access your account, and we'll stop sending you marketing communications too. It gives you a clean bit of space to focus on other things in your life.
Self-Exclusion
Need more than a quick break? We get it. Self-exclusion lets you step away for a longer stretch. You can choose from:
- 1 month
- 3 months
- 6 months
- 12 months
Your account will be blocked for whichever period you select. Once that time's up, you can choose to reactivate — but there's zero pressure to do so.
Account Closure
If you've reached a point where you feel gambling is doing more harm than good, please don't hesitate to get in touch. You can contact us directly at [email protected] to request a permanent account closure. Our support team won't judge you for it — they're there to help you make the right call for yourself.
Recognising Problem Gambling
It's not always easy to spot when gambling has crossed a line. Some warning signs to watch out for include:
- Spending more money or time gambling than originally planned
- Gambling to recover previous losses
- Borrowing money to fund gambling
- Hiding gambling behaviour from friends or family
- Feeling anxious, stressed, or irritable when not gambling
If any of these sound familiar and they're kind of becoming a pattern, please reach out for professional support. There's no shame in it.
Support Resources
We've connected with some trusted organisations that can offer real guidance:
- Gambling Help Online: 1800 858 858 / gamblinghelponline.org.au
- Gamblers Anonymous: gamblersanonymous.org
- Lifeline Australia: 13 11 14 / lifeline.org.au
These services are confidential, staffed by professionals, and actually know what they're talking about when it comes to gambling concerns and responsible gaming.
Age Restriction
Cleopatra Casino is strictly for players aged 18 and over. We use verification checks to keep underage users off the platform. If you're a parent or guardian, it's worth looking into parental control software to block access to gambling sites on shared devices.
At the end of the day, gambling should be fun — it's entertainment, not a financial strategy. If it stops feeling that way, please reach out. Help is closer than you think.